Privacy Policy

1. Introduction

Wangi4D ("we", "us", "our", or "the Company") is committed to protecting the personal data of every individual who accesses or uses the Wangi4D online gaming and sports betting platform athttps://wangi4d.cam. This Privacy Policy sets out in clear, formal terms how we collect, use, store, share, and protect your personal data when you interact with our Platform.

This Policy applies to all registered players, prospective players, and visitors to the Platform, regardless of the device or method used to access it. It should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together govern your use of the Wangi4D Platform.

By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform immediately.

2. Definitions

For the purposes of this Privacy Policy, the following definitions apply:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial data, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Wangi4D, the entity that determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means any third party that processes personal data on behalf of Wangi4D under a contractual obligation.
• "Player" / "User" means any individual who has registered an Account or otherwise accesses the Wangi4D Platform.
• "KYC" means Know Your Customer, the identity and age verification process required before withdrawals are processed.
• "Cookie" means a small text file placed on your device by the Platform to store browsing preferences and session information.
• "AML" means Anti-Money Laundering, the regulatory and compliance framework applied to financial transactions on the Platform.
• "Platform" means the Wangi4D website and any associated digital services accessible at https://wangi4d.cam.

3. Data We Collect

3.1 Registration Data

When you create a Wangi4D Account, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, phone number, residential address, preferred username, and password (stored in hashed form).

3.2 Identity Verification (KYC) Data

To comply with applicable AML and age verification regulations, we collect and process copies of government-issued identification documents (such as a Malaysian MyKad or passport), proof of address documents (such as utility bills or bank statements), and where required, documentation evidencing the source of funds deposited into your Account.

3.3 Financial Data

We collect financial information related to your transactions on the Platform, including deposit and withdrawal records, payment method details (e-wallet identifiers, bank account references, cryptocurrency wallet addresses), transaction timestamps, and transaction amounts denominated in MYR.

3.4 Betting and Gaming Activity Data

We record all betting and gaming activity conducted through your Account, including bets placed, games played, bet amounts and outcomes, bonus usage, and wagering history. This data is retained for regulatory compliance, dispute resolution, and responsible gambling monitoring purposes.

3.5 Technical and Device Data

When you access the Platform, we automatically collect technical information including your IP address, device type and model, operating system, browser type and version, referring URLs, session duration, and pages visited. This data is used to maintain Platform security, improve user experience, and detect fraudulent access.

3.6 Communication Data

If you contact our customer support team via live chat or email, we retain records of those communications, including the content of messages, the date and time of contact, and the resolution provided. This data is used for quality assurance, training, and compliance purposes.

4. Data Processing

Wangi4D processes your personal data for the following specific purposes:

• Account Management: To create, maintain, and administer your registered Account on the Platform, including authentication and access control.
• Identity and Age Verification: To verify that you are at least 21 years of age and to confirm your identity in accordance with KYC and AML obligations.
• Transaction Processing: To process your deposits and withdrawals via Malaysian payment methods including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and cryptocurrency channels.
• Service Delivery: To provide you with access to sports betting markets, live casino games, slot titles, and all other products available on the Wangi4D Platform.
• Regulatory Compliance: To meet our obligations under applicable AML regulations, financial reporting requirements, and any other applicable legal or regulatory requirements.
• Fraud Prevention and Security: To monitor for and investigate suspicious activity, unauthorised account access, bonus abuse, and other conduct that may harm the Platform or other players.
• Responsible Gambling: To monitor player behaviour for signs of problem gambling, to enforce deposit and loss limits, and to administer self-exclusion requests.
• Customer Support: To respond to your enquiries, resolve disputes, and provide assistance through our24/7 live chat and email support channels.
• Platform Improvement: To analyse aggregated usage data for the purpose of improving Platform performance, game selection, and user experience.
• Marketing Communications: Where you have provided explicit consent, to send you promotional offers, bonus notifications, and other marketing communications relevant to the Wangi4D Platform.

5. Legal Basis for Processing

Wangi4D processes your personal data under the following legal bases:

• Contractual Necessity: Processing required to fulfil the contractual agreement between you and Wangi4D under the Terms & Conditions — including Account management, transaction processing, and service delivery.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC, AML, and age verification obligations.
• Legitimate Interests: Processing necessary for Wangi4D's legitimate business interests, including fraud detection, security monitoring, Platform improvement, and responsible gambling enforcement — provided these interests do not override your fundamental rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — including for marketing communications. You may withdraw your consent at any time by contacting our support team.

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

Wangi4D engages a limited number of trusted third-party service providers who process personal data on our behalf as data processors. These include payment processing partners (for handling MYR transactions via DuitNow, FPX, and e-wallet providers), identity verification service providers (for KYC document processing), game content providers (for delivering casino and sports betting products), and cloud infrastructure providers (for Platform hosting and data storage). All third-party processors are bound by contractual data processing agreements that require them to maintain the same standard of data protection applied by Wangi4D.

6.2 Regulatory and Law Enforcement Authorities

Wangi4D may disclose personal data to regulatory bodies, licensing authorities, or law enforcement agencies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of the Company, its players, or third parties. Such disclosures will always be limited to the minimum information necessary.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of Wangi4D's assets, personal data held by the Company may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the new data controller's identity via the email address associated with your Account prior to the transfer taking effect.

7. Cookies & Tracking Technologies

7.1 Types of Cookies Used

The Wangi4D Platform uses the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without impairing Platform functionality.
• Functional Cookies: Used to remember your preferences, such as language settings, display options, and previously entered information to improve your experience on subsequent visits.
• Analytics Cookies: Used to collect aggregated, anonymised data about how players use the Platform — including pages visited, time spent, and navigation paths — for the purpose of improving Platform performance and content.
• Security Cookies: Used to detect and prevent fraudulent activity, including cookie-based session hijacking and cross-site request forgery (CSRF) attacks.

7.2 Managing Cookies

You may control the use of non-essential cookies through your browser settings. Most modern browsers allow you to block, delete, or restrict cookies. Please note that disabling certain cookies may affect the functionality of the Platform, including the ability to maintain your logged-in session. Detailed cookie management instructions are available in the help documentation of your chosen browser.

8. Data Retention

Wangi4D retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and to comply with applicable legal and regulatory obligations.

• Account and KYC Data: Retained for a minimum of five (5) years following Account closure, in accordance with AML regulatory requirements.
• Financial Transaction Records: Retained for a minimum of seven (7) years following the date of the transaction, consistent with financial recordkeeping obligations.
• Betting and Gaming History: Retained for a minimum of five (5) years following Account closure for regulatory compliance and dispute resolution purposes.
• Communication Records: Support communications retained for three (3) years from the date of the interaction.
• Technical and Device Data: Retained for up to twelve (12) months from the date of collection, unless required for longer periods in connection with a security investigation.
• Marketing Preferences: Retained until you withdraw consent or request deletion, subject to any overiding legal retention requirements.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

9. Data Security

Wangi4D implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the Wangi4D Platform is protected by256-bit SSL/TLS encryption. Sensitive data fields (including passwords and payment references) are stored using industry-standard cryptographic hashing and encryption at rest.
• Access Controls: Access to personal data within the Company is restricted on a strict need-to-know basis. Staff members are granted access permissions comensurate with their role, and all access is logged and audited.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their Accounts. Internal system access by Wangi4D staff requires multi-factor authentication.
• Intrusion Detection and Monitoring: The Platform employs real-time security monitoring systems to detect and respond to suspicious activity, including unauthorised login attempts and anomalous transaction patterns.
• KYC Document Security: Identity documents submitted for KYC verification are stored in an encrypted, access-controlled environment and are accessible only by authorised compliance personnel for the duration required by regulation.

10. International Data Transfers

Wangi4D operates as an international online gaming platform and may transfer your personal data to countries or jurisdictions outside Malaysia for the purposes of Platform operation, third-party service delivery, and data storage. Such transfers may include to countries that do not have data protection laws equivalent to those applicable in Malaysia.

Where personal data is transferred internationally, Wangi4D ensures that appropriate safeguards are in place to protect your data, including: contractual data processing agreements incorporating standard data protection clauses; transfers only to jurisdictions recognised as providing an adequate level of data protection; and technical security measures (including encryption) applied to all transferred data.

If you would like further information about the specific safeguards applied to any international data transfer involving your personal data, please contact us at the details provided in Section 15.

11. Your Rights as a Data Subject

Subject to applicable data protection legislation, you have the following rights in relation to your personal data held by Wangi4D. To exercise any of these rights, please submit a written request to [email protected].